The Co-operative Bank

News and Updates

27 March - Changes to the Board of Directors at The Co-operative Bank

The Co-operative Bank has announced the appointment of new Director Sarah Haydon and retirement of Director Joanna Perry.

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23 March - Our new-look site is almost here

This week we’re launching the first part of our great new public website – that’s the site with everything but internet banking. All the information you need is still there, but we think you’ll find it’s a lot nicer to look at and much easier to navigate. Internet Banking won’t be changing at this time, but in the coming months we’ll be improving internet banking to fit seamlessly with the public website. You’ll be kept fully informed of the changes well before they happen. For now, keep your eyes peeled for the new public site.

19 March - We’ve updated our Terms and Conditions brochure

We’ve updated our terms and conditions brochure to incorporate some changes in consumer legislation. The new brochure is available here and a printed version will be available from branches on 1 April 2015.

19 March - Overdraft facility fee change

As a customer-owned bank, we always think very carefully before we increase our fees. On one hand, it’s vital to us that we treat all of our customers fairly; on the other, we need to make sure we’re charging enough to cover our costs and to continue to be a sustainable bank.

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6 March - Get ready for the new Co-op online

In two weeks’ time we’re launching the first part of our great new website. We think you’ll find it’s a lot nicer to look at and much easier to navigate. We’re also working on a new internet banking platform, but that won’t be released for a few months and we’ll keep you posted along the way. This means while the look of the site will change, internet banking will stay the same for now. Watch this space for the site launch coming soon.

26 February - Chairman's Quarterly Update

  • The environment
  • Third Quarter Financial Highlights
  • New Digital Services
  • Updating our constitution

Read the quarterly update Read the quarterly update

23 February 2015 - Latest version of mobile app out now

The latest version of our mobile banking app will is now available for free download.

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10 February 2015 - Safer Internet Day 2015

Let’s create a better internet together. That’s the theme of Safer Internet Day 2015, and it sums up online banking with The Co-operative Bank. Because we both – the Bank and you, our customers – play a part in keeping your money safe online.

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9 February 2015 - Customer satisfaction research this week

This week, MMResearch will conduct a Customer Satisfaction survey on our behalf. Customers will be randomly selected to participate. If you are selected, you’ll receive an email from which will contain a link to an online survey. The survey will take about five minutes to complete. Please note: MMResearch would never ask our customers for any of their banking details.

12 January 2015 - Fee Changes

On 26 January 2015, we’re changing our Current and Smile On Call account transaction fees, and some service fees on our personal and small business accounts.

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11 December 2014 - Proposed constitution changes for 2015

Although we’ve been operating as The Co-operative Bank for almost three years, we’re still working under the constitution adopted by PSIS. It’s been 10 years since the last update, and a lot has changed since then.

Read more Read more about the proposed constitution changes.

10 December 2014 - All new mobile banking app

Our smartphone app is a great way to bank on the go, and now it’s even better thanks to a major update.

Read more Read more about the new mobile app.

10 December 2014 - Worth Knowing - Customer newsletter

Our last Worth Knowing e-newsletter for 2014 centres on our investment in bricks and mortar and electronic banking to ensure that you have options as customers of The Co-operative Bank. Click here to read more about what we have been doing in 2014 and check out some of the special offers that we are promoting to our customers.

Read more Read Worth Knowing now.

9 December 2014 - Payment deductions over the 2014/2015 holiday period

This year the Christmas and New Year holidays fall on a Thursday and Friday so we thought we’d better remind you that if you have any payments due on a weekend or on one of the public holidays your payments will be deducted from your account on that day. This affects all Automatic Payments, Loan Repayments, Future Payments and Immediate Payments.

Read more Read more about payment deductions over the holidays.

The Co-operative Bank leads the way in Canstar’s 2014 banking customer satisfaction ratings - 8 May 2014

We’re pleased to say that we’ve won the 2014 Canstar Blue Award for “Most Satisfied Customers” in the banking industry, scoring the maximum five stars across seven of the eight categories. Thanks to all our amazing customers and staff for this great achievement!

Check out our interest rates

Home Loan

5.39 % per annum

Fixed for 2 years.

Read more about home loans


4.40 % per annum

12 month term deposit. Minimum investment $5000. Interest is paid monthly or at maturity only

Read more about deposits


From 13.50 % per annum

Unsecured loan with full banking discount (1.00% pa). Read more about Personal Loans

To qualify for the full banking discount, one of the borrowers of the loan must credit their main income to a transaction account at The Co-operative Bank. On our Personal Loans we also offer an interest rate discount to members who take out, or hold, insurance with us – ask us about which insurance options qualify for this discount.


17.50 % per annum

Arranged Overdraft.

Unarranged Overdraft interest rate 22.00%pa.

Read more about overdrafts

An Investment Statement and the current Disclosure Statement are available from any branch of The Co-operative Bank or can be downloaded here.

Interest rates and fees are subject to change. For all lending products, The Co-operative Bank lending and insurance criteria, and fees, apply.

If a home loan is greater than 80% of the property's value, a low equity interest rate premium will apply and the revolving credit home loan will not be available.

The Co-operative Bank is registered as a bank by the Reserve Bank of New Zealand and is an entity trading (for the purposes of the Fair Trading Act 1986) under and pursuant to the Co-operative Companies Act 1996.