Internet Banking

Internet Banking allows you to do everyday banking from your home or work computer, 24-hours a day, 7-days a week, 365 days a year.

What can I do using Internet Banking?

  • Check the account balances for Current Accounts, Savings Accounts, Term Deposits, Loans, Creditline, Smile On Call and Online accounts.
  • Transfer funds between your accounts with The Co-operative Bank.
  • See and print past transactions.
  • Set up a new Term Deposit, or change the maturity instructions of an existing one.
  • Make a payment to another account with The Co-operative Bank. If you are a Current Account or Smile On Call Account holder you can also:
    • Make a payment to any New Zealand bank account or one of our Pre-Registered Payees (most of the companies who send you bills).
    • Manage your Payee list for Internet Banking and Telephone Banking, including establishing new Payees.
    • See, amend and cancel your automatic payments or set up a new automatic payment.
    • See Direct Debit Authorities loaded on your account.
  • Request statements to be posted to you.*
  • Stop statements being posted to you.
  • Find the Interbank number for your transacting accounts (the 16 digit account number you need when arranging for someone to pay money in or take money from your account).
  • Download transactions in .csv or .qif format to a spreadsheet or money management software program.
  • Change your password.
  • Cancel a lost or stolen ATM/EFTPOS card.
  • Cancel your Internet Banking access.

*Not available for the Online Account.

What does Internet Banking cost?

Internet Banking costs nothing to join and you can check your accounts as many times as you like without paying a cent. Normal transaction and service fees apply. Transaction and service fee information and fee exemption criteria can be found under Fee Exemptions.

How do I register?

If you are a Telephone Banking user you can register for Internet Banking immediately by using your Telephone Banking PIN. If you do not have Telephone Banking, you can obtain an Internet Banking PIN by visiting any branch and completing the Internet Banking authority form.

Registration is completed online from the Internet Banking Home Page Simply click the register button on the top right of your screen, and you will be led through the process step-by-step.

Once registered you must choose an Internet Banking password. This password is used for all future access. It must be between eight and fifteen characters in length and contain at least one alpha letter and one numeric digit. Passwords are case-sensitive.

You can start Internet Banking immediately once registered.

Will I need a password?

Yes. You select your own password as part of the registration process. Your password must have between 8 and 15 characters and contain at least one alpha letter and one numeric digit. It is case sensitive. This password (along with your customer number) is required each time you begin an Internet Banking session. It is important that you keep your password secret. You should never store your password on your computer, tell anyone what it is, or write it down. You can change your password at any time using the personalisation section of Internet Banking.

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