Support for customers affected by the severe weather

Customers with Co‑operative Bank Home, Contents or Car Insurance can find helpful information and how to make a claim here

For customers who may require emergency financial assistance, we are available on 0800 554 554 between 8am – 7pm Monday to Friday and 9am – 4pm over the weekend.

Mark

Mark Wilkshire

Chief Executive | MBA, BA (Hons)

  • The Chief Executive for The Co-operative Bank and Co-operative Life
  • Joined in January 2022
  • 25 years of banking and finance experience including the advisory firm KPMG, a range of executive roles in major banks and insurance companies
“Excited to lead The Co-operative Bank as the only New Zealand bank owned by its customers. We have an opportunity to build and grow our customer base and ensure a competitive market for retail banking in New Zealand.”
Bevan

Bevan Miller

Chief Financial Officer | BCA (Hons), CA

  • Leads the Finance team
  • Joined in October 2017
  • 30 years of financial and commercial experience in financial services, healthcare, telecommunications and audit
“It is fantastic to be part of an organisation that is so connected with its customers and its purpose. As a customer-owned bank we have a genuine point of difference, creating the opportunity to change banking for good.”
Fiona

Fiona Murphy

Chief Technology and Transformation Officer | BA Otago (Psychology), Dip. Grad

  • Leads the development and execution of the Bank's digital strategy, digital practice and direct banking teams, responsible for creating delightful and useful digital experiences for our customers
  • Joined in April 2018
  • A senior digital and customer experience leader who has worked for 20 years across banking, recruitment and publishing sectors
“I feel really privileged to work within a truly purpose led organisation and it is exciting to be part of a team who are passionate about our customers, and delivering great experiences for them.”
Catherine

Catherine Bateman

Chief Customer and Marketing Officer | LLB

  • Leads the development of our brand and marketing communications strategy to meet our strategic goal of leading in customer service and value
  • Joined February 2023
  • Over 20 years experience in Brand & Marketing Leadership
“I’m privileged and excited to be part of a bank rated first in market for customer service in several areas – it’s a testament to the incredible people that genuinely care about our customers financial wellbeing, and how we can support this.”
Sarah Able

Sarah Able

Chief People and Culture Officer | BA (Hons) Psychology

  • Leads the development and delivery of the People Strategy to drive Brilliantly Human Banking
  • Joined in August 2016
  • 20 years HR and change experience working in global roles in banking, professional services, manufacturing and public sectors
“It’s rare to work in an organisation, and especially a Bank, where every person is 100% committed to doing right by their customers. My team’s role is to help create the environment that makes it easy for them to do so every day.”
Jon

Jon Armour

Chief Product Officer | BCom, LLB

  • Responsible for providing our customers with the best banking products available, and ensuring that they meet our customers’ needs
  • Joined in February 2023
  • 20+ years of banking, finance and professional services experience in New Zealand and the UK
“I am proud to be part of this unique kiwi organisation that puts its customers first, shares its profits with them, and is focused on making banking better for New Zealanders.”
Liz Knight

Liz Knight

Chief Risk Officer | B.A, M.Int.S

  • Chief Risk Officer for The Co-operative Bank and Co-operative Life
  • Joined in February 2024
  • A financial services professional with 30 years experience across Asia Pacific
“I’m proud to have joined a customer owned NZ bank to ensure we #BankBetterNZ.”