Mobile app
Our mobile app is available on iPhone and Android, just connect to Wi-Fi or mobile data and enjoy 24/7 access.
Join The Co‑operative Bank, open accounts, make, update and cancel payments, transfer money between accounts, all from your phone. Personalise your banking by choosing visibility of which accounts you see, giving accounts nicknames, theme colours or by adding your own photos.
Find out more about what you can do in our mobile app in our Help & support hub.
Internet banking
Get it done online.
Our Help & support hub has helpful information and step-by-step guides on getting started with internet banking, making, updating and cancelling payments, transferring money between accounts, all from home, using internet banking.
Ready to get started?
The first step in getting set-up is to call us on 0800 554 554. To make things quicker, it is helpful to have your customer number handy. During the call we will give you a temporary PIN number which you can use when logging in to internet banking for the first time.
Phone banking
Once you're set up, you can check your balance or transfer money between your accounts on 0800 807 747. You don't need a smartphone or access to the internet. If you're calling on a mobile phone, you can reach phone banking on 09 580 0701 or 04 495 7671.
Log in using your customer number and a phone banking PIN.
If you're new to phone banking, call us on 0800 554 554 to get it set up.
Banking safely with confidence
We’re committed to helping you bank better and that means banking more securely. That’s why we’ve put in place a range of security features designed to keep your accounts safe and help give you peace of mind.
Smart online security & customisable alerts
Our mobile app and internet banking platforms include automatic security timeouts, you’ll be logged out after 10 minutes of inactivity to help keep your information protected.
You can also set up customisable alerts to stay on top of your account activity. Set alerts for things like:
- Logins to your internet banking
- Large withdrawals over a set amount
- EFTPOS transactions
- Changes made to your saved payees
2-step verification
2-step verification adds an extra layer of security when you bank online. During your internet banking setup, we’ll confirm your mobile number so we can send you secure verification codes when needed. It’s a simple but powerful way to help protect your account from unauthorised access.
Our dedicated Fraud & Risk team
Our Fraud & Risk specialists actively monitor online banking for unusual or suspicious activity. If they spot something that doesn’t look quite right, they may contact you to confirm whether a transaction was authorised.
Important: Our team will never ask for your password or security details. If someone does, it could be a scam, never share this information.
Want to know more about how we help protect your banking? Visit our Banking safely page.