Understanding your contents sum insured
When you take out contents insurance, you’ll need to specify the total amount you’d need to replace the contents of your home. For example, if your house was destroyed in a fire, flood, or an earthquake, you may need to replace all your contents at the same time, even including the pots and pans in your cupboard.
The figure you provide is your contents sum insured. It’s the maximum amount IAG will pay after any applicable excess has been deducted.
The Sum Insured calculator on the Sum Insured Pty LTD website can help you estimate the cover you need.
If you are an existing Co-operative Bank customer, you can review your sums insured at any time through your IAG insurance hub, accessed via our mobile app or internet banking.
Keep your total sum insured amount up to date
It’s important to check your sum insured each year to make sure you’ve accounted for extra things you’ve bought, or for inflation on replacement items you already own.
IAG may adjust your sum insured at renewal to factor in inflation and market changes. However, this adjustment doesn’t account for your unique situation, and it may not necessarily reflect the actual change to the replacement cost of your contents.
If you set your contents sum insured too low, you may not be able to replace your belongings to the same specifications or quality, or at all.
You can review your sums insured at any time through your IAG insurance hub, via the mobile app or internet banking.
Policy limits and specified items
Specified items are valuables that will cost more to replace than your policy limits allow. Items such as jewellery and cameras are only covered up to a certain amount. If you want to cover something that’s worth more than its policy limit, you’ll need to list it on your policy as a specified item with a corresponding specified sum insured.
Get a quote
If you are an existing Co‑operative Bank customer, you can get a quick quote online through your IAG insurance hub, accessed through the Open & Apply menu in our mobile app or internet banking.
Or, if you would prefer to speak with someone, you can call us on 0800 554 554.
If you are looking to join the bank, you can get started online.
Need to make a claim?
Call the IAG Claims Team
- Monday to Friday, 8am to 6pm
- Closed Saturday, Sunday and public holidays
For commercial insurance claims call
- Monday to Friday, 8am to 5pm
- Closed Saturday, Sunday and public holidays
General enquiries
Call the IAG Sales and Service Team
- Monday to Friday, 8am to 5pm
- Saturday and Sunday, 9am to 5pm
- Closed on public holidays
Managing your insurance online
You can manage your insurance(s) online using your IAG insurance hub, available through our mobile app and internet banking. You can:
- get a quote or buy insurance
- update your sums insured, excess amount, and add or remove optional benefits
- make a premium payment or change your payment plan
- view and download your insurance documents
The Co-operative Bank General Insurance is arranged and distributed by The Co-operative Bank Limited and underwritten by IAG New Zealand Limited (IAG). When making decisions about insurance you should read the policy wording at co-operativebank.co.nz/iaginsurancepolicy.
The Co-operative Bank does not provide financial advice in relation to The Co-operative Bank Limited General Insurance. IAG has a relationship with The Co-operative Bank to provide insurance policies to their customers. If you purchase an insurance product underwritten by IAG from The Co-operative Bank, IAG pays the Bank commissions and other fees for its services.
For a copy of IAG’s disclosure information go to iag.co.nz/financial