Welcome to Internet Banking

New Security Information - If you normally access Internet Banking with a SafeKey you now have the option not to use it every time you log in. Read More

Customer Updates

When will my Automatic Payments be debited from my account if it's due on a Public Holiday?

If your Automatic Payment is due to be debited from your account on a day that falls on a Public Holiday, your Automatic Payment will be taken out the business day prior to the Public Holiday.

For Direct Debit payments that are due to be debited from your account on a day that falls on a Public Holiday, please contact the company deducting the Direct Debit to find out when this payment will be debited from your account as The Co-operative Bank is not advised of each company's intentions.

The following business days fall on Public Holidays in April 2014 so if any of your Automatic Payments are due on any of these days, please view the table for the actual date the Automatic Payment will be debited from your account so you can ensure you have funds available. The Automatic Payments will be debited from your account early in the morning of the business day prior to the Public Holiday:

Date Holiday Date Automatic Payment will be debited from your account
(this will occur early in the morning on this day)
Friday 18 April 2014 Good Friday Thursday 17 April 2014
Monday 21 April 2014 Easter Monday Thursday 17 April 2014
Friday 25 April 2014 ANZAC Day Thursday 24 April 2014

If you have any questions about this process, please contact your local branch for more information on 0800 554 554.

28 January 2014 - Customer Satisfaction Survey

On Thursday 30 January, MMResearch™ will be conducting a Customer Satisfaction Survey on behalf of The Co-operative Bank.

You may be selected to take part in this survey, which will be conducted online, and will only take about five minutes of your time. MMResearch™ will not ask for any of your banking details, as this is purely about customer satisfaction.

Research.net is sending an email out to selected members on behalf of MMResearch™. The email will contain the survey link for you to complete online.

If you’d like more information or would like to verify that the survey is genuine, please feel free to contact your local branch or MMResearch™ directly on 0800 667 373.

9 September 2013 - Internet banking update

We have made some improvements to our internet banking. These improvements will make internet banking easier to use as we feature better colour contrast and text that is easier to read.

Thank you to everyone who sent us suggestions to improve our internet banking. We’ve taken this feedback on board and will continue to make improvements.

14 February 2013 - Phishing Scam

The New Zealand Bankers’ Association is urging the public to be on guard against a telephone scam. Scammers purporting to be from the New Zealand Bankers’ Association are phoning members of the public and saying that they are investigating banks charging excessive fees and offering compensation to affected customers. They then ask people to provide their bank account details so they can "refund" fees. This is a scam. Anyone receiving such a call should hang up.

It is very important to safeguard information relating to your bank accounts, and never to disclose your PIN numbers or account passwords to anyone, including people you trust. To safeguard yourself you should never give out account details over the phone unless you made the call and you trust that the number you called is genuine.

The Co-operative Bank will never ask a customer to disclose their PIN number or account password.

13 February 2013 - Using Your SafeKey on Mobile and Internet Banking

With the arrival of Mobile Banking, you’re now able to bank anywhere, anytime from your smartphone wherever you have Internet access.

Remembering to have your SafeKey with you all the time can be a hassle so for your convenience, while you're on the move, we've removed the need to use your SafeKey token (if you have one). If you normally access Internet Banking with a SafeKey you now have the option not to use it. This means you’ll have access to limited banking services, the same services available through Mobile Banking.

You’ll be able to access:

  • your balances
  • view past transactions
  • transfer between Co-operative Bank accounts
  • make payments to existing payees

If you need to access our full Internet Banking services, such as making a one-off payment or topping up your Loaded Everyday card then you’re required to use your SafeKey.

Rest assured there are no security issues using Mobile or Internet Banking with or without your SafeKey, you still need your password to access your banking.

If you have any questions or would like to discuss this further, please call your local branch on 0800 554 554.

17 December 2012 - Mobile Banking is here

With the arrival of Mobile Banking today, you’ll now be able to bank anywhere, anytime from your smartphone wherever you have Internet access.

Through Mobile Banking you’ll be able to use the most popular Internet Banking services on the go.

You’ll be able to access:

  • your balances
  • view past transactions
  • transfer between Co-operative Bank accounts
  • make payments to existing payees

For your convenience, while you're on the move, we've removed the need to use your SafeKey token (if you have one). But rest assured Mobile Banking is safe and has the same security levels as our Internet Banking service. As an additional benefit, you can now login to Internet Banking without your SafeKey token (if you have one) and you'll be able to access the same services available on Mobile Banking. For full access to all Internet Banking services you'll need to use your SafeKey token. If you don’t use a Safekey token then these changes don’t apply.

If you’re a registered Internet Banking user, you’ll be able to login to Mobile Banking by using your existing customer number and password. If you’d like to sign up for Mobile Banking, contact your local branch on 0800 554 554.

Hoax Email Alerts

Some of our members have recently received hoax emails. The email states it is sent from The Co-operative Bank.

If you receive an email of this nature, please don't click on the link as the email suggests. Delete the email immediately and if possible, forward a copy of it to riskandcompliance@co-operativebank.co.nz, so that we can take the appropriate action.

The Co-operative Bank will never send emails with links to login pages, pages that request your personal information, or request internet banking login details.

We do provide extra security by offering a SafeKey for internet banking users. We strongly encourage that you use the SafeKey for added protection. Please contact your local branch for more information.

Log off each Internet Banking session by clicking "Logout", and always log off before leaving your computer unattended. You will be automatically logged off after 10 minutes of inactivity.