Support for customers affected by the severe weather

Customers with Co‑operative Bank Home, Contents or Car Insurance can find helpful information and how to make a claim here

For customers who may require emergency financial assistance, we are available on 0800 554 554 between 8am – 7pm Monday to Friday and 9am – 4pm over the weekend.

Terms and Conditions for Home and Contents Insurance Cashback Offer February/March 2026

For a limited time, we are offering a $150 cash back for any new Co-operative Bank Home, Contents, Landlord’s Home or Landlord’s Contents insurance policies taken out with The Co‑operative Bank (underwritten by IAG New Zealand Limited (IAG)).

To be eligible for the cash back, the new Home, Contents, Landlord’s Home and/or Landlord’s Contents insurance policy must have been established with The Co‑operative Bank/IAG between 2 February 2026 and 13 March 2026 (the Campaign Period).

Terms and Conditions:

  1. This campaign is run by The Co-operative Bank Limited, with its head office at Level 2, PwC Centre, 10 Waterloo Quay, Pipitea, Wellington, 6011.
  2. The $150 cash back is available once per Home, Contents, Landlord’s Home and/or Landlord’s Contents insurance policy established during the Campaign Period, up to a maximum of $600 per customer.
  3. To be eligible for the $150 cash back, the Primary Named Insured customer must hold a valid Co‑operative Bank transactional account for the cash back to be deposited into.
  4. For a policy to be established during the Campaign Period and be eligible for the cash back, the customer must have completed the purchase of a new Co‑operative Bank Home, Contents, Landlord’s Home and/or Landlord’s Contents insurance policy. Eligibility and establishment of a policy will be determined at The Co‑operative Bank’s sole discretion.
  5. Renewing, amending, upgrading, downgrading, adjusting or re‑instating an existing Co-operative Bank Home, Contents, Landlord’s Home or Landlord’s Contents insurance policy, and replacement policies (cancelling an existing policy and then purchasing a policy for the same asset within 6 months of cancellation) does not constitute a new policy and will not qualify for the cash back offer.
  6. Payment of the cash back will be made:
    • If the customer pays their annual premium in full up front, within three months of the first year's premium being paid in full;
    • If the customer pays their annual premium in instalments, within three months of the initial premium instalment being paid.
  7. If the first year's annual premium (if paid in full), or initial annual premium instalment (if paid in instalments), is not paid, no cash back will be paid.
  8. Payment will be made into the Primary Named Insured’s Co-operative Bank transactional account.
  9. The Co‑operative Bank collects, holds, uses and shares your personal information for the purpose of administering the offer and providing you with information about The Co‑operative Bank’s products and services in accordance with its privacy statement. You have rights of access to, and correction of, personal information held by The Co‑operative Bank.
  10. The Co‑operative Bank reserves the right to vary, suspend or terminate this offer and these terms and conditions at any time and without notice.
  11. To the extent permitted by law, The Co‑operative Bank, its employees and agents shall not be liable for any claims, damages, injuries, costs and expenses suffered, sustained or incurred (including but not limited to indirect or consequential) as a result of, arising out of, or in any way connected with this offer.

Terms, conditions, and exclusions apply to insurance cover. For more details, refer to the policy documents which are available from The Co‑operative Bank. This insurance is underwritten by IAG.

The availability of any insurance cover is subject to our insurance criteria, IAG’s underwriting criteria, and your application for insurance being approved. Terms, conditions, exclusions and fees may apply.