The Co‑operative Bank is proudly different: we are customer owned, we give profits back to customers, we deliver both value and service, and we are proud to be based right here in Aotearoa.

Our customers know this already, and now we think more New Zealanders should know that they could #BankBetter too.

Our new television commercial is appearing from this week, alongside the #BankBetter message in other media across the country - encouraging more New Zealanders to stop and thinking about how they’re currently banking, and whether they could bank better.

At The Co‑operative Bank, banking better means:

  • We exist for mutual benefit. Because our customers all co-own the Bank, we grow together and share success.
  • We share our profits. We’re the only NZ bank that shares profits with customers as rebates: $20 million since 2013, and $2.5 million in FY23 alone.
  • We give a consistently fair deal. Our one-year fixed home loan rate is consistently below main banks. We led the way in applying the same interest rate to purchases and cash advances on our credit cards. Customers receive friendly reminders to avoid late payments on credit cards and take advantage of bonus interest on Step Saver accounts. We also help our youngest customers off to a good start, with one of the highest deposit rates offered on youth accounts in New Zealand.
  • We give our customers great service. We listen to our customers’ needs and goals and our Customer Advice team can offer personalised advice. Customers enjoy round the clock availability through our online app which performs significantly better than industry average. (In the last 28 days our app had a 0.02% crash rate on Android devices, compared to .34% industry median). We’re supporting customers moving to a higher mortgage rate through communications and our one-to-one calling programme. And customers can re-fix their home loans in our app.
  • We make banking simple. With online EFTPOS customers can remove the need for a physical card. And to make splitting costs with friends simple, the share receipt feature in our app lets you split payments or send proof of payment.
  • We invest in our people. We are committed to continuous improvement, staff wellbeing, diversity and inclusion, and our people are supported to bring the best version of themselves to work every day.
  • We are better for the planet too. We are carbonzero certified and we were New Zealand’s first certified B Corp bank. B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.
  • And you don’t have to take our word for it. We’ve proudly been #1 with customers in the Consumer NZ Banking Satisfaction Survey two years running.

In short, we’re proudly different to any other bank. Because our customers are all co-owners, we put them first, we grow together, and we share the gains.

It’s a good time more New Zealanders to pause and ask if the way they’re currently banking is working for them – or if they could bank better too.