Support for customers affected by the severe weather
Customers with Co‑operative Bank Home, Contents or Car Insurance can find helpful information and how to make a claim here
For customers who may require emergency financial assistance, we are available on 0800 554 554 between 8am – 7pm Monday to Friday and 9am – 4pm over the weekend.
Phone us
Our New Zealand-based customer service and specialist teams are ready to help with expert advice and support. Just choose the option that best fits your needs from the welcome menu, and we’ll connect you to the right team.
General enquiries
Monday to Friday 8am to 7pm
Saturday & Sunday, 9am to 4pm
From New Zealand
From overseas
You can also find helpful information on everyday banking activities, step-by-step guides and more in our Help & support hub
.Report a scam or fraud
From New Zealand - 0800 554 554
From overseas - +64 9 526 2426
Never hesitate to contact us to report suspicious activity or your accounts, your card details from been compromised or if you suspect you are being targeted by a scam.
For more information on the latest scams targeting Co-operative Bank customers, and information to help protect your banking, check out Bank Safely section.
Lost or stolen cards
From New Zealand - 0800 554 554
From overseas - +64 9 526 2426
You have the ability to temporarily block your cards in Internet Banking and our mobile app.
Find out how here.
Personal lending and credit cards
Monday to Friday 9am to 4.30pm
From New Zealand
From overseas
Home lending
Monday to Friday 9.30am to 4.30pm
From New Zealand
From overseas
General insurances
IAG is the underwriter of home, contents and vehicle insurance at The Co-operative Bank.
General enquiries & quotes
Monday to Friday 9am to 4.30pm
For claims - IAG Claims Team
Monday to Friday, 8am to 6pm
Life, living & loan protection insurance
General enquiries, claims & quotes
Monday to Friday 9am to 4.30pm
Roadside rescue - 24 hour breakdown service
Available only to customers who have added this benefit to their Comprehensive Vehicle Care policy.
24 hours; 7 days
Mobile Mortgage Managers
Our Mobile Mortgage Managers are experts in home lending and can assist you in selecting the ideal structure and term to best suit your needs.
Financial advice services
Our team of Specialist Banking Advisors within the Customer Advice Team are Level 5 qualified to give you regulated financial advice. Phone us to schedule an appointment.
Customer remediation
There are no active remediations underway at this time.
If you would like to learn more about the customer remediation process, you can find more information here.
Visit us
Other ways you can contact us
Email us
You can email us, and we will respond to within 48 hours. Please don't provide any account-related information in the email for security reasons.
Write to us
You can write to us at:
The Co-operative Bank, PO Box 54, Wellington 6140
Message us
You can message us via our Facebook page.
It is also a great place to get updates from us