The Co-operative Bank is licensed to provide a financial advice service under the Financial Markets Conduct Act 2013. Our team of Specialist Banking Advisors within the Customer Advice Team are Level 5 qualified to give you regulated financial advice. Our Specialist Banking Advisors are Nominated Representatives of The Co-operative Bank. Our Financial Advice Provider Disclosure Statement outlines the nature and scope of the advice that we can provide.
Products we can give you advice on
We can provide advice on the following Co-operative Bank products:
Lending- Home loans
- Personal loans
- Credit cards
- Overdrafts
Insurance
- Life insurance
- Loan insurance
Bank accounts
- Transactional accounts
- Savings accounts
We are also able to support you to access specialist financial advice on KiwiSaver and managed funds through our partner Fisher Funds, and on general insurance including Home, Contents and Vehicle insurance, through our partner IAG.
Making a complaint
If you wish to make a complaint, please follow our complaints process.
Contacting our Customer Advice Team
The first step is to contact us, either by visiting your closest branch or giving us a call on 0800 554 554 (Mon – Fri 8am - 7pm and weekends 9am - 4pm).
We will then be able to assess your needs and provide you with information about our relevant products and services. If you need financial advice, we can then make an appointment with one of our Specialist Banking Advisors.