Need to make an Insurance claim?

Claims checklist

To help the IAG team process your claim as quickly as possible, please provide the following information.

Home insurance claims

• What damage or loss has occurred
• Details about what caused it or how it happened
• When it happened
• Steps you’ve taken to prevent further damage, if applicable

Note: If you experience loss or damage affecting both your home and contents, even if they are under the same policy number, you will need to submit two separate claims: one for the home and one for the contents.

Contents insurance claims

• What damage or loss has occurred
• When, where and how it happened
• Steps you’ve taken to prevent further damage, if applicable
• For items you’re making a claim on, they’ll need to know:
• value of the items. If valuable items are taken such as jewellery or artwork, up-to-date valuations may be needed
• if there’s any finance on the item/s
• age of the item/s
• approximately when and where you bought the item/s

Car insurance claims

• What damage or loss has occurred
• When, where and how it happened
• The drivers licence numbers and contact details of any other people involved
• If the vehicle is safe to drive

Note: If you’ve just been in an accident and need an urgent tow, call the IAG claims team on 0800 425 025.

Next steps

Once you’ve lodged your claim, the IAG claims team will review all the information as quickly as possible and contact you within two business days.

If your policy requires you to pay an excess, they’ll typically ask you to pay the excess directly to the agreed repairer or supplier.

How to make a claim

To make a claim call 0800 554 554. Monday to Friday 8am - 7pm. Weekends 9am - 4pm.

You will need:

• Call us on 0800 554 554 or visit us in a branch
• Have your policy number handy – we’ll let you know what else is needed
• We’ll finalise your claim quickly once we get all relevant information. Any amount payable will be paid to the policy owner(s) or to your estate.