How to manage your insurance 

The IAG insurance hub is where you can view and make changes to your new insurance policies such as updating your policy details, excesses and payment options, as well as get a quote for other insurance.

To make changes to any current Asset Care insurance policies - Asset Care Home, Contents, Vehicle (incl. Boat, Caravan/Motorhome, Trailer) policies established prior to 16 July 2025, you’ll need to contact IAG on 0800 340 333.

To manage your life insurance policy contact us on 0800 554 554.

How to access the IAG insurance hub

You can access the hub via your Co-operative Bank mobile app and internet banking.  

To manage an existing policy, navigate to the insurance section within the mobile app or internet banking, select the relevant policy and follow the prompts to the IAG insurance hub. The first time you visit the hub, you will need to register using the details on your policy.

To start a quote for a new policy, navigate to the Open and Apply menu and select the insurance you would like.

What you can do in the IAG insurance hub

You can use the IAG insurance hub to:

  • Get a quote for new insurance

  • View your existing policies
  • Update your contact details 
  • Manage your payment method and frequency
  • Adjust your sum insured and excess
  • Add or remove optional benefits

Customer on mobile phone

How to pay for your policy, or make changes to payment details

You can manage your payment details in the IAG insurance hub.

  1. Log in to your Co-operative Bank mobile app or internet banking.
  2. Select Insurance in the menu to view your policies. 
  3. Select the relevant policy and select Manage your policy.
  4. Log in to the IAG insurance hub using the details you registered with.
  5. Select the relevant policy and select View policy. 
  6. Scroll down to payment plan or payment method and follow the prompts.  

Alternatively, you can call IAG on 0800 340 333.  

How to continue an existing quote 

If you previously logged into the IAG insurance hub you can continue your quote in the IAG insurance hub.

  1. Log in to your Co-operative Bank mobile app or internet banking
  2. Select Open and Apply in the menu and scroll down to the bottom of the Insurance section and tap on the IAG insurance hub link.
  3. Log in to the IAG insurance hub using the details you registered with.
  4. Under Quotes, you will see which quotes are not completed. You will be able to click on the quote to continue from where you left off.

If you do not have an IAG insurance hub log in, you will need to call IAG on 0800 340 333 to complete your quote.   

 

How to change the Optional benefits on a policy

You can change the Optional benefits on your policy in the IAG insurance hub.

  1. Log in to your Co-operative Bank mobile app or internet banking.
  2. Select Insurance in the menu to view your policies.
  3. Select the relevant policy and select Manage your policy.
  4. Log in to the IAG insurance hub using the details you registered with. If it’s your first time using the hub, you’ll need to register as a new user first.
  5. Locate the relevant policy and select View policy.
  6. In the Policy details page, select View all details.
  7. Scroll down to the Optional benefits section.
  8. Select Edit Optional benefits and follow the prompts.

Alternatively, you can call IAG on 0800 340 333.

Help with logging in to the IAG insurance hub

If you are having trouble logging in, you can find help via the button below or you can call IAG on 0800 340 333.

Find out more

Managing existing Asset Care policies

To make changes to any current Asset Care insurance policies - Asset Care Home, Contents, Vehicle (incl. Boat, Caravan/Motorhome, Trailer) policies established prior to 16 July 2025, you’ll need to contact IAG on 0800 340 333.

From early 2026, at your next annual renewal, your Asset Care insurance will be moved to new policies with new features, and you will then be able to manage your insurance policies in the IAG insurance hub. We’ll send you more information about the new policies closer to the time.

Life insurance - cover for you, your family and loved ones

As well as protecting your home, contents, and car, we may also be able to help you safeguard what matters most, you and your family. Talk to us about life insurance cover and enjoy the peace of mind that comes with knowing you're protected when you need it most.

To find out more call us on 0800 554 554.

The Co-operative Bank General Insurance is arranged and distributed by The Co-operative Bank Limited and underwritten by IAG New Zealand Limited (IAG). When making decisions about insurance you should read the policy wording at co-operativebank.co.nz/iaginsurancepolicy.

The Co-operative Bank does not provide financial advice in relation to The Co-operative Bank Limited General Insurance. IAG has a relationship with The Co-operative Bank to provide insurance policies to their customers. If you purchase an insurance product underwritten by IAG from The Co-operative Bank, IAG pays the Bank commissions and other fees for its services.

For a copy of IAG’s disclosure information go to iag.co.nz/financial

Check out Co‑operative Life's Financial Strength Rating & Solvency here. When making decisions about insurance you should read the policy wording here.