Loan Plus

The amount payable for a successful claim is the outstanding loan balance (including interest owing) at date of death. This amount will be paid into your loan account, minus any arrears or cancelled payments that have extended the loan term.

Cover ends on the earlier of the date the loan is paid off in full, or on the borrower's death (or on the death of one the borrowers if it's a joint loan and both lives are covered).

If you pay your loan off early, we’ll refund the unexpired portion of your Loan Plus premium.

Exclusions apply, including death within 12 months of the policy start date due to a medical condition for which you received advice or treatment in the year prior to taking out cover.

• For full terms and conditions, see policy document available from branch or download here. Note: If your Loan Plus policy started prior to 2 August 2021, then click here for the correct version of the policy document that applies to your policy.

• For Life and Trauma insurance see Life Plus.

• For loan protection insurance that helps cover repayments if you can’t work due to illness or injury, see Loan Instalment Care.

To make a claim you or your legal representative can call us on 0800 554 554

You will need:

• To visit a branch or call us on 0800 554 554

• To have your loan or policy number handy – we’ll let you know what else is needed

• We’ll finalise your claim quickly once we get all relevant information. Any amount payable will be paid to the current account that your loan instalments are deducted from, and then automatically credited to your loan.

For general enquiries call 0800 554 554

This page contains summary information only. It’s not a policy document and isn’t intended to be relied on. A specimen policy document is available from our branches or as a download above. All applications and claims are subject to the full terms of the policy. The information contained here is correct as at the date of publication.

Check out Co‑operative Life's Financial Strength Rating & Solvency here.

For full terms and conditions, see policy document available from branch or download here. Note: If your Loan Plus policy started prior to 2 August 2021, then click here for the correct version of the policy document that applies to your policy.