Support for customers affected by the severe weather

Customers with Co‑operative Bank Home, Contents or Car Insurance can find helpful information and how to make a claim here

For customers who may require emergency financial assistance, we are available on 0800 554 554 between 8am – 7pm Monday to Friday and 9am – 4pm over the weekend.

  1. Prize draws will occur monthly (each, a Prize Draw). The competition period for each Prize Draw (each, a Competition Period) begins on the first day of a month and ends on the last day of that month.
  2. Each Prize Draw will take place on the second business day of the month following the Competition Period for that Prize Draw. Prize Draws will take place until further notice.
  3. Additional special Prize Draws may also occur from time to time as notified to customers by The Co-operative Bank. Eligibility criteria for these special Prize Draws will be determined and advised by The Co-operative Bank. Customers of The Co-operative Bank that do not hold a Prize Draw Saver account may also be eligible for these special Prize Draws.
  4. The Co-operative Bank will calculate the number of entries you will receive in a Prize Draw by:
    • a. determining the daily balance of your Prize Draw Saver account on each day during the Competition Period for that Prize Draw;
    • b. adding each daily account balance during that Competition Period; and
    • c. dividing this total daily account balance by the number of days in that Competition Period to determine your average daily account balance during the month (the Average Daily Account Balance).
  5. You will receive one Prize Draw entry for every $100 of your Average Daily Account Balance (e.g. if your Average Daily Account Balance was $500, you will receive five entries in that Prize Draw, if your Average Daily Account Balance was $499, you will receive four entries in that Prize Draw).
  6. If a customer has more than one Prize Draw Saver account, a separate Average Daily Account Balance will be calculated in respect of each of these accounts. The total number of entries that customer will receive in a Prize Draw will be the total number of entries each Prize Draw Saver account entitles them to.
  7. When a Prize Draw Saver account is closed, the account will no longer be eligible for Prize Draws. If a Prize Draw Saver account is closed, the account will not receive any entries in the Prize Draw for the Competition Period during which the account is closed (e.g. if an account holder closes a Prize Draw Saver account during February, that account will not entitle them to any entries in the Prize Draw that will take place on the second business day in March).
  8. The Co-operative Bank employees and their spouses and partners are ineligible for entry into a Prize Draw.
  9. The Co-operative Bank will make all reasonable endeavours to contact the winner(s) of each Prize Draw. If the winning account holder(s) cannot be successfully contacted by The Co-operative Bank within 10 business days of the relevant Prize Draw, their prize will be forfeited. The Prize Draw will not be re-drawn in these circumstances.
  10. Within 5 business days of The Co-operative Bank successfully making contact with the winner, The Co-operative Bank will:
    • a. direct credit the prize into the winner’s Prize Draw Saver account; and
    • b. publish the name of the winner on The Co-operative Bank’s website.
  11. The prize for each Prize Draw will be advertised by The Co-operative Bank. The prize, and the value of a prize, may vary between Prize Draws. The prize for a Prize Draw may be varied without notice at any time by The Co-operative Bank.
  12. A decision by The Co-operative Bank on all matters relating to a Prize Draw will be final and binding.
  13. The Co-operative Bank reserves the right to amend these Prize Draw Eligibility and Terms & Conditions, suspend a Prize Draw, or withdraw the Prize Draws completely at any time.
  14. The Co-operative Bank accepts no responsibility for any tax liability incurred as a result of any person participating in a Prize Draw.