Support for customers affected by the severe weather

Customers with Co‑operative Bank Home, Contents or Car Insurance can find helpful information and how to make a claim here

For customers who may require emergency financial assistance, we are available on 0800 554 554 between 8am – 7pm Monday to Friday and 9am – 4pm over the weekend.

The Co-operative Bank uses Google Analytics to collect traffic data on the use of our website. This anonymous traffic data (i.e. it has no personal information about you) is provided to Google by Google Analytics.

Google Analytics uses "cookies" to collect this anonymous data. A cookie stores information about how a person uses a certain website on that person’s computer. It’s possible to disable cookies on your computer, but if you do, it may affect the way websites display.

We use Google Analytics to see how our website is used, e.g. the time and date of visits and how people navigate around our website. This information allows us to continually improve the website and the services we offer.

Here’s more information about Google Analytics and details of Google’s privacy policy


Google Adwords

The Co-operative Bank website uses the Google Adwords remarketing service to advertise on third-party websites to people who have visited our site. The people don’t need to have provided any details or completed any tasks on the site, their information is collected and stored using cookies.

Any data that is collected will be used in accordance with our own privacy policy and Google’s privacy policy

The type of advertising could include ads on the Google search results page or on any of the sites in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website.

You can set your preferences for how Google advertises to you using the Google Ad Preferences page and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin