You can protect yourself in a few simple steps:

Always question unexpected contact

Remember banks or trusted organisations will never contact you and ask for your PIN or passwords.

Do your research before you act

Search the name of the organisation and learn about their online presence. Is it negative? Or is there no presence at all? A reputable business will have a good online presence.

Trust your instincts

If something doesn’t feel right it’s ok to question it and say no – even if it feels impolite. Scammers rely on people being naturally trusting.

Protect your card and passwords

Never write down, save, or share your PIN or passwords with anyone - even your friends and family.

Always cover your hand when entering your PIN in stores and particularly at ATMs. If you lose your card, remember you can block it through our app or internet banking.

Scammed or impacted by fraud? Take action

We understand it’s not a nice feeling

You may feel unsafe if you’ve been approached by a scammer and we understand that fraud can be scary. Be assured that scammers are opportunists - if you don’t respond or give them your time, they’re likely to leave you alone. If at any time, you feel physically threatened, contact the Police.

Talk to us or your friends and family

People can feel embarrassed to admit they’ve been scammed, but the best way to prevent it happening is by talking to those around you who you can trust.

If you don’t know who to talk to, talk to us.

Need support or want to learn more?

Any questions?

Contact your local branch or call us on 0800 554 554.