Cards

Apple Pay FAQs

Here you can find helpful information on how to set up and use Apple Pay, as well as answers to commonly asked questions. Learn more.

Google Pay FAQs

Here you can find helpful information on how to set up and use Google Pay, as well as answers to commonly asked questions. Learn more.

Where you can use your card(s)

Wondering where and how you can use your Co-operative Bank card(s)? Find out here.

Putting a temporary block on your card(s)

Lost or stolen card? You can put a temporary block on your EFTPOS, Debit Mastercard® and Fair Rate Credit Cards. Check-out our step-by-step guides here.

Managing your Fair Rate Credit Card

Learn about making payments, protecting your Credit Card, understanding interest, fees and more here.

Ordering a replacement Fair Rate Credit Card

Need to order a replacement Fair Rate Credit Card? Learn how here.

Ordering a replacement Debit Mastercard

You can order a replacement Debit Mastercard via our mobile app or internet banking. Check out how in our helpful step-by-step guides here.

Using your card(s) overseas

Heading overseas? Find out about how and where you can use your Co-operative Bank card(s) when overseas. here.

Mastercard ID Check

Mastercard ID Check - An extra layer of security helps us check it’s you when purchasing online. Learn more here.

Disputing a transaction - Debit Mastercard and Fair Rate Credit Card

If you think your card is at risk, or you notice transactions that don’t look right, act immediately. You can temporarily block your card via our mobile app or Internet Banking, or by calling us on 0800 554 554. For information about disputing transactions, see here.