Help topics | |
|---|---|
| Digital wallets | |
Here you can find helpful information on how to set up and use Apple Pay, as well as answers to commonly asked questions. Learn more. | |
Here you can find helpful information on how to set up and use Google Pay, as well as answers to commonly asked questions. Learn more. | |
| Card management | |
Wondering where and how you can use your Co-operative Bank card(s)? Find out here. | |
Lost or stolen card? You can put a temporary block on your EFTPOS, Debit Mastercard® and Fair Rate Credit Cards. Check-out our step-by-step guides here. | |
Learn about making payments, protecting your Credit Card, understanding interest, fees and more here. | |
You can change the limit on your Fair Rate Credit Card both in our mobile app and internet banking. Learn how here. | |
Wanting to change your Fair Rate Credit Card PIN? You can do this via our mobile app or internet banking. Learn how here. | |
What is a cash advance facility and how does it work? Learn more here. | |
Need to order a replacement Fair Rate Credit Card? Learn how here. | |
You can order a replacement Debit Mastercard via our mobile app or internet banking. Check out how in our helpful step-by-step guides here. | |
Heading overseas? Find out about how and where you can use your Co-operative Bank card(s) when overseas. here. | |
| Card security | |
Mastercard ID Check - An extra layer of security helps us check it’s you when purchasing online. Learn more here. | |
Disputing a transaction - Debit Mastercard and Fair Rate Credit Card | If you think your card is at risk, or you notice transactions that don’t look right, act immediately. You can temporarily block your card via our mobile app or Internet Banking, or by calling us on 0800 554 554. For information about disputing transactions, see here. |