Help topics | |
|---|---|
| Internet banking | |
Any customer who has at least one current or savings account can register and use Internet Banking. You can find our step-by-step guide on Getting started with Internet Banking here. | |
There's a quick way you can reset your password if you have forgotten it, or if you have locked yourself out of Internet Banking. (If you would simply like to change your password, you can do this anytime via Internet Banking.) Find the step-by-step for Resetting your Internet Banking password here. If you do not have your Co-operative Bank card (debit, credit or EFTPOS card) your 2-step verification mobile number or the email address registered to your account, you will need to phone us on 0800 554 554, Monday to Friday 8am - 7pm, or weekends 9am - 4pm to reset your password. | |
| Mobile app | |
You can change your passcode in our mobile app. Find out how here. | |
Once you have completed registration for Internet Banking, you can start using our mobile app. | |
Tired eyes? Maybe try dark mode in our mobile app. Find out more here. | |
App accessibility | Our mobile app is supported on devices running iOS 17 or later or Android 7 or later. We recommend keeping your device updated with the latest operating system and security updates provided by your device manufacturer. If your device supports iOS 17 or later, you can update your operating system through your device settings and you'll continue to receive future app updates. Otherwise you can continue using your current version of the app but please note you won't receive future app updates. You can also manage your accounts using Internet Banking through your phone or tablet's web browser. Simply visit our website, select Log in, and enter your customer number and password. |
| Security | |
Setting up a new payee - What you need to know about Confirmation of payee | Needing to set up a new payee? The New Zealand banking industry has worked together to launch a new service called Confirmation of Payee, aiming to help you avoid scams and errors when making digital payments. Find out what you need to know here. |
2-step verification is an added layer of security when banking online. Learn more here. | |
| Managing your banking online | |
Learn how to check balances, view and search transactions. Find out how here. | |
Transferring between your Co-operative Bank accounts is simple and instant. Check out our step-by-step guide to making transfers here. | |
You can use Internet banking and our mobile app to make payments to people, businesses and organisations. Check out our step-by-step guides here | |
Learn how to set up or cancel a Direct Debit here. | |
Increasing daily transaction limit | If you need to make a payment e.g. buying a new car, you can increase your daily limit. Our Contact Centre team can implement a temporary limit increase immediately, should this be required. You can reach them on 0800 554 554 - Monday to Friday 8am - 7pm. Weekends 9am - 4pm. |