Help topics

Report a scam

If you think you’ve been the target of a scam and your card or banking details have been compromised, please contact us immediately on 0800 554 554

Banking Safely

Learn about the security measures we have put in place and helpful tips that help to protect your banking here.

Common scams

Scams and fraud are becoming increasingly prevalent, and learning how to recognise them is a good way to stay safe.

Check out our information on common scams here.

Protecting yourself from scammers

Check out our helpful information/tips on protecting yourself from scammers here.

Mastercard® ID Check

Mastercard® ID Check adds an extra layer of security by helping to confirm your identity through a One-Time Passcode for some online purchases, such as when it’s a high-value purchase or one that’s unusual for you.

Find out all you need to know about Mastercard® ID Check here.

2-step verification - An added layer of security

2-step verification is our system that looks at transactions and activity online for any unusual behaviour. This is an added layer of security when banking online. Learn more