| Help topics | |
|---|---|
You can change your account type anytime through our mobile app. You can find our step-by-step guide on changing your account type in our mobile app here. | |
Any customer who has at least one current or savings account can register and use Internet Banking. You can find our step-by-step guide on Getting started with Internet Banking here | |
There's a quick way you can choose a new password online. Find the step-by-step to reset your Internet Banking password here. | |
Your customer number is a seven-digit number that’s unique to you. You can find the details about where to find your customer number here. | |
Manage your personal details and resident withholding tax rate | Needing to update your address, phone number, email or resident withholding tax rate)? Find out how here. |
Needing to provide a bank Proof of account PDF document to a third party? We can help. Our downloadable PDF provides proof of account and of your address. Check out our step-by-step guide here. | |
You can personalise your account by adding images, nicknames and more, in our mobile app and Internet Banking. Find out how here. | |
You can update your notification, statement and other preferences in our mobile app and Internet Banking. Find out how here. | |
If you are an existing Co-operative Bank customer, you can open Everyday and Savings accounts in our mobile app or Internet Banking. Check out our step-by-step guide here. | |
It’s important to regularly monitor your transactions for unusual activity and one way you can do this is to set up customisable alerts. Check out our step-by-step to setting up customisable alerts here. | |
You’re able to read messages and letters from The Co operative Bank in our mobile app and Internet Banking. Find out how here. | |
Needing to close an account? Learn about the process required here. | |
Getting a statement is easy - You can view and download PDF statements and recent transaction lists via Internet Banking or our mobile app. Check out our step-by-step how to guides here. | |
Learn how to check balances, view and search transactions. Find out how here. | |
Check out our step-by-step guide to making transfers between your Co-operative bank accounts here. | |
You can use our mobile app and Internet Banking to make payments to people, businesses and organisations. Check out our step-by-step guides here | |
Learn how to set up or cancel a Direct Debit here. | |
Increasing daily transaction limit | If you need to make a payment e.g. buying a new car, you can increase your daily limit. In most cases our Contact Centre team can make a temporary limit increase immediately - provided the Phone ID process is completed successfully. You can reach them on 0800 554 554 - Monday to Friday 8am - 7pm. Weekends 9am - 4pm. |
We understand it can be a difficult time when you’ve recently lost a partner, family member or friend. We want to make it easy as possible for you to sort out their finances, including any Co-operative Bank accounts. Learn how we can help here. | |
Sometimes we need to ask you to update your identification or address, even if you already shared your details with us when you first joined us. Learn more about why here. |