Disputed transactions process
If you see a transaction on your statement that doesn’t look right, let us know as soon as you can - within 60 days of the transaction showing up.
- Give us a call on 0800 554 554 and tell us which transaction you’re concerned about. We’ll need the details so we can look into it for you.
- Our disputes team will investigate and may get in touch if we need more information to move forward.
- If you don’t report the issue within 60 days, we might not be able to reverse the transaction.
- If we find a mistake, whether it’s the one you flagged or something else, we’ll fix it and let you know what’s been done.
- If we find the transaction is valid, we’ll explain why and let you know what happens next.