Before you get started
Can’t find your card?
You can temporarily block an existing card to ensure it cannot be used if found or if it has been stolen. Find out how here.
Think your card may have been stolen?
If your card has been stolen and you’re concerned it may be used for unauthorised payments call us on 0800 554 554.
Are your address and contact details up to date?
Make sure your address and contact details are correct and up to date before you begin this process, so we can send your card to the right place and contact you if needed. Learn how to check and update them if needed here.
Mobile app
To order a replacement:
- Log into the app and tap on Menu in the bottom navigation bar, then tap on Cards in the menu.
- Tap on Apply for a new card and then tap Debit Mastercard.
- Review the product and fee information and check out the small print. Once you’re happy to continue, tap Apply now.
- Choose the account(s) you want to link to your card from the dropdowns (you can add up to two different accounts) and tap Next.
- The next step is to review your contact details. If they need updating, you’ll be taken to your Settings to make the changes, and you’ll need to start the application again. Once all the details are displaying correctly, tick the checkbox to confirm, and tap Next.
- On the next screen you’ll choose a PIN for your new Debit Mastercard. Remember to choose a PIN that no-one else knows and is hard to guess. Then choose the name you want printed on the card and continue by tapping Next.
- Read and agree to the terms and conditions, then review your address and contact details and tap Confirm - you’re all done. Your card will be sent to this address within the next 7-10 days.
Internet Banking
To order a replacement:
- Log into internet banking and navigate to Open & Apply in the top menu, then click on Debit Mastercard in the Everyday Banking dropdown menu.
- Review the product and fee information and check out the small print. Once you’re happy to continue, click Apply now.
- Choose the account(s) you want to link to your card from the dropdowns (you can add up to two different accounts) and click Next.
- The next step is to review your contact details. If they need updating, you’ll be taken to your Settings to make the changes, and you’ll need to start the application again. Once all the details are displaying correctly, tick the checkbox to confirm, and click Next.
- On the next screen you’ll choose a PIN for your new Debit Mastercard. Remember to choose a PIN that no-one else knows and is hard to guess. Then choose the name you want printed on the card and continue by clicking Next.
- Read and agree to the terms and conditions, then review your address and contact details and click Confirm - you’re all done. Your card will be sent to this address within the next 7-10 days.
Need additional help?
If you are having any trouble with the processes above or have any questions, give us a call on 0800 554 556 (or from overseas call +64 9 526 2426).
Didn't find what you needed?
If you need further information or assistance, our team are here to help. Get in touch with our Contact Centre or your local branch.