Before you get started
Can’t find your card?
You can temporarily block an existing card to ensure it cannot be used if found or it has been stolen. Find out how here.
Think your card may have been stolen?
If your card has been stolen and you’re concerned it may be used for unauthorised payments call us on 0800 554 554.
Are your address and contact details up to date?
It is important to make sure your address and contact details are correct and up to date before you begin this process, so we can send your card to the right place and contact you if needed. Learn how to check and update them if needed here.
Internet banking
You will need to have put a temporary block on your Credit Card before you begin this process.
- Log into internet banking and navigate to Settings in the top menu.
- Then click Manage cards in the menu.
- Scroll to Fair Rate Credit Card and click the button to replace your card.
You’ll then be advised of the fee to pay along with other information and asked to confirm your address for postage.
Mobile app
You can’t order a replacement credit card via our mobile app.
Please temporarily block your card and then call us on 0800 554 554 to advise us if you think the card has been lost or stolen.
Didn't find what you needed?
If you need further information or assistance, our team are here to help. Get in touch with our Contact Centre or your local branch.