Mobile app

Setting up payments
  1. Log into the mobile app and tap Pay & Transfer on the bottom navigation bar.
  2. Select the account you want the payment to come out of, and complete the details in the To screen.
  3. Enter the amount of the payment.
  4. Tap Date to view the calendar and select the date of your payment (and the desired frequency if it is an on-going payment).
  5. Enter the Statement Details and tap the Pay button to confirm the payment.

Girl looking at her account in the Co-operative Bank mobile app
Updating and cancelling payments

  1. Log into the mobile app and tap Menu on the bottom navigation bar.
  2. Tap on Upcoming payments in the menu.
  3. Tap on the payment tile you would like to update or cancel.
  4. To update the payment details tap the pencil icon and make the desired updates, to cancel the payment tap the bin icon.
  5. Enter the Statement Details and tap the Pay button to confirm the payment

      Note: You can also skip a payment in this screen, by tap Skip a payment under the payment date.

Customer looking at mobile phone

Internet Banking

Setting up payments
  1. Log into Internet Banking and click on Pay in the top menu.
  2. Select the account to make the payment from in the From dropdown.
  3. Choose who to make the payment to from the payee options, a Saved Payee, Someone New (NB: you will need to complete the Confirmation of Payee check for any new payees), Search for a business or International.
  4. Enter the Amount to pay and the Date and Frequency.
  5. Enter any Statement Details you would like to appear against the payment and click the Save this payee checkbox if you would like to make payments to this recipient in the future. Then click Continue.
  6. Review and confirm the details and click Pay, If you have indicated this to be a reoccurring payment, click the Set upbutton. If you would like to make any edits, simply click the back arrow.

    Your payment is now complete/set up and you can download a shareable, savable, printable, branded receipt by clicking Download receipt.

House
Updating and cancelling payments
  1. Log into Internet Banking and scroll down to Upcoming payments..
  2. Click on the payment tile you would like to update or cancel.
  3. Click into the information fields you would like to update to make the desired updates, or click Delete AP and confirm, to permanently cancel the payment.

Note: You can also skip a payment in this screen, by clicking Skip payment.

Girl looking at her account in the Co-operative Bank mobile app

Payees explained

Here is some helpful information about the different payee options in the To menu

Payments:

  • Saved payee - allows you to choose from a list of people whose payment details you’ve already saved.

  • Pay someone new a person, business or organisation you are making a payment to for the first time. You can opt to save the account details so you can use it again in the future.

  • Search billers and payees - use this to search our list of companies who have supplied us with payments details for our customers to use when paying bills.

  • Search billers and payees - use this to search our list of companies who have supplied us with payments details for our customers to use when paying bills.

  • International Payees - use this to pay someone overseas whom you have already set up as a International Payee.