1. Open the mobile app and tap on Forgot at the bottom left of the number keypad.
  2. Then tap on Reset passcode. You’ll need to enter your customer number and password to continue.

Can’t remember your customer number? You can find it in the following places:

  • In the Mobile app
  • Via the Internet Banking - Password reset page
  • On your Statement
  • On the back of your EFTPOS card (not Debit Mastercard or Fair Rate Credit Card).

If you are still having trouble, you can find more help here.

Customer on mobile phone